Royal CLEANING CO. Refund Policy
Your satisfaction is our priority at Royal CLEANING CO. We strive to deliver exceptional commercial and residential cleaning services. This policy outlines the conditions under which refunds are issued, ensuring clarity and fairness for all our valued clients.
When can you expect a refund?
A customer can receive a full or partial refund if they provide proof of improper cleaning or damages directly related to our service. To initiate this process, please submit clear photo evidence to our office staff. Our dedicated admin team will review your claim to determine its validity. Once validated, we will proceed with your refund promptly. We are committed to resolving any issues swiftly and ensuring your complete satisfaction.
Situations where refunds may be denied
While we prioritize customer satisfaction, a refund will be denied if it is determined that the cleaning job was completed in its entirety as agreed upon in our service contract. Refunds will also not be issued if we have already informed the customer that certain deep stains or markings could not be removed due due to their nature. Additionally, if a customer agreed to the service price before work commenced and later seeks to renegotiate due to perceived unfairness, no refund will be issued in such circumstances.
How to request a refund
If you believe you are eligible for a refund based on the conditions outlined, please contact our back office for support. You can reach us by calling [[phonenumber]] or by emailing us at [[email]]. Our team will guide you through the necessary steps and assist you with submitting any required documentation, such as photo evidence of improper cleaning or damages. We aim to make this process as smooth and efficient as possible for you.